PRIVACY POLICY
The Privacy Policy contains information on the type of personal data being processed, the legal basis and purpose of personal data processing, the rights of data subjects, the controller, data processors and recipients of personal data, the period of retention of personal data, and amendments to this Privacy Policy.
Nowadays, for the needs of better communication with clients and marketing, business is inevitably connected with the processing of personal data.
As a company that has a reputation in this business, and which puts the relationship with consumers in the forefront, we care very much about the protection of personal data of our customers and users of the site.
Dear users, please read the stated conditions carefully before using our services. Every visit to our website, as well as online shopping, means that you have read these terms and agree with them in total. If they are unacceptable to you, please do not use this website.
ICTS “IVKOVIĆ ATELIER” Novi Sad is obliged to protect the privacy of the buyer, i.e. the user of the site, and guarantees the personal data will be stored, processed and used in accordance with the purpose and legal basis for which they were collected.
ICTS “IVKOVIĆ ATELIER” Novi Sad takes appropriate technical and organizational measures in order to ensure the processing of personal data in accordance with positive legal practice and appropriate legal regulations, in order to prevent loss, misuse or alteration of the customers personal data.
We will not submit the data entrusted to us to unauthorized third parties, and we will handle them in accordance with the applicable Law on Personal Data Protection (“Službeni Glasnik RS” No. 87/2018). The only authorized employees of ICTS “IVKOVIĆ ATELIER” Novi Sad have an insight into the collected data, as well as data processors and recipients with whom the business relationship is regulated. All employees of ICTS “IVKOVIĆ ATELIER” Novi Sad are aware of the importance of data secrecy and are responsible for respecting this Privacy Policy.
INFORMATION ON OPERATOR
Responsibility for processing personal data in the capacity of controller has:
Name: ICTS “IVKOVIĆ ATELIER”
Headquarters: Dunavska Str. No.10, 21000 Novi Sad
Registration number: 56743235
Tax identification number: 103594493
E-mail address: office@ivkovic1789.com
Phone: +381 21/521-461
Person responsible for personal data protection: Djordje Ivkovic
Contact: prodaja@ivkovic1789.com
INFORMATION ON CUSTOMER THAT IS PROCESSED
ICTS “IVKOVIĆ ATELIER” processes the following data:
Name and surname of customer
Residential address
Phone number
E-mail address
IP address
Gender
Date of Birth
LEGAL BASIS AND PURPOSE OF CUSTOMER PERSONAL DATA PROCESSING
According to the current Law on Personal Data Protection, the personal data is any data relating to a natural person whose identity is directly or indirectly determined or identifiable, especially on the basis of identity marks such as: name and surname, identification number, location data, an identifier in communication networks, or one or more features of his physical, physiological, genetic, mental, economic, cultural and social identity, while the data subject is a natural person whose personal data are processed.
The legal basis is determined in accordance with Art. 12 of the current Law on Personal Data Protection.
The legal basis for the processing of personal data may be:
Consent given by a visitor to the ivkovic1789.com website which allows the person to collect data for a clearly stated purpose. Consent can be withdrawn at any time by sending an e-mail with appropriate content to: office@ivkovic1789.com or by sending a letter to the address: Dunavska Str. No. 10, 21000 Novi Sad.
Conclusion and / or execution of the contract.
Respect for the legal obligations of the operator.
Protection of the vital interests of the data subject or another natural person.
Performing activities in the public interest, or performing the legally prescribed powers of the operator.
Legitimate interest of the operator for marketing and analytical purposes. Our legitimate interest is based on your wishes in order to better adapt our offer and ultimately offer products and services that better meet your needs and desires.
Purpose of personal data processing
ICTS “IVKOVIĆ ATELIER” processes personal data on registered users, listed in this Privacy Policy, for the following reasons:
Responding to a customer request or request, and providing the best possible service.
Processing orders (e.g. informing the customer about the status of the order, delivery time, responding to any requests related to the order, etc.).
Enabling the customers put complaints and returns of goods purchased in the Online Store.
Enabling the customers to replace goods.
Providing the customers with different possibility of payment.
Enabling the customers to get a refund.
Enabling displaying the content on a website in the most efficient way.
Filtering the content that is tailored to the customer interests, that is, to offer our products that have been found to be preferred by users of the same sex and age, in order to facilitate the search.
To store any wish list the website users can create.
Enabling the customers participation in prize games and similar promotions.
Customization of user content to our website in order to provide a personalized offer.
Detection and/or prevention of abuse or fraud.
Notification of changes in terms, conditions and rules and/or other administrative data.
We may also process your personal data for marketing purposes on the basis of your special consent, for the purpose of:
– reporting on special benefits that are often limited in time,
– reporting on seasonal discounts, promotional sales and other sales benefits,
– reporting on special actions reserved only for our members,
– announcements about new collections,
– providing useful information related to ICTS “IVKOVIĆ ATELIER” Online Store and other retail facilities,
– contacts related to advertising and market research (sending questionnaires, surveys, etc.),
– marketing analysis in order to improve the sales offer.
REGISTRATION AND OPENING OF PROFILES
You can use the “IVKOVIĆ ATELIER” Online Store as a “Registered User” or “Guest”.
1.1 REGISTERED USER
The following personal data is required for registration and opening a user profile: name and surname, e-mail address, telephone number, address and place of residence, gender, date of birth and IP address.
Your “IVKOVIĆ ATELIER” profile is available only after registration on the ivkovic1789.com website with accurate registration information, i.e. e-mail address and password. Please keep this information as well as use secure (complex) passwords. When choosing a character combination for your password we recommend you to use uppercase and lowercase letters and numbers, and to be sure to use a password of at least six characters. We also recommend to change your password at least once a year. ICTS “IVKOVIĆ ATELIER” does not have access to passwords, so the user is solely responsible for protecting his password.
Each user is responsible for the accuracy and truthfulness of all information provided.
The user guarantees that he will manage his profile personally, or through a person authorized by him.
ICTS “IVKOVIĆ ATELIER” keeps data until the revocation or deregistration of the profile in accordance with the legislation of the Republic of Serbia. The user can unsubscribe at any time by sending a notice of appropriate content in electronic form to the e-mail address: office@ivkovic1789.com (e-mail must be sent from the e-mail address from which the user registered as a registered user), or by sending a letter to operator’s seat address. After deactivating your registration (unsubscribe from your profile on the website, unsubscribe from the Newsletter, etc.), “IVKOVIĆ ATELIER” Online Store will keep your data within 6 months from the date of deregistration, in order to resolve any complaints from the previous period.
The above data (except for the password) and the history of orders on your profile are available to employees of ICTS “IVKOVIĆ ATELIER” and processors with whom the operator has a regulated business relationship, when necessary to fulfil the purpose of processing.
If you are interested in who can have access to your personal data, please read the section “Processors and recipients of personal data.”
1.2 GUEST
An unregistered user or guest can also make a purchase in our Online Store.
In order to successfully process the order as a guest, the following personal data is required: name and surname, address and place of residence, delivery address, e-mail address and contact phone. If you do not provide the requested information, “IVKOVIĆ ATELIER” probably will not be able to process your order and deliver the ordered goods to you. Each user is responsible for the accuracy of the data entered.
In accordance with the principle of data minimization, we ask you only the basic data we need to conduct online sales, or data that will allow us to, in accordance with the propositions of ICTS “IVKOVIĆ ATELIER” and good business practices, inform you about everything you can contribute to the improvement of our service, as well as increase your satisfaction with our service.
1.3 DELIVERY OF PRODUCTS ORDERED IN ONLINE STORES
Personal data of the contact person for delivery, i.e. name and surname, delivery address, e-mail address and telephone number, obtained by order confirmation, we share with our logistics partners (BEXexpress), in order to prepare products from your order and deliver them to the address according to your request. Business partners are authorized to use this information and contact you only for the purpose of delivering individual shipments.
1.4 MAKING INQUIRIES OR REQUESTS
The user of our website can ask specific questions through the contact forms available on the “IVKOVIĆ ATELIER” Online Store, or alternatively using our e-mail address. The data provided by the user (IP address and/or e-mail address) when making the desired queries will be used to resolve the user’s questions.
The stated e-mail address is not personal, but it is the business e-mail address of ICTS “IVKOVIĆ ATELIER”. Therefore, it is not related to one person, but the data submitted in this way can be processed by different persons, employees of ICTS “IVKOVIĆ ATELIER”, all with the aim of quickly and efficiently resolving the user’s request.
1.5 PAYMENT IN ONLINE STORE
Payment of orders in the “IVKOVIĆ ATELIER” Online Store is done only by cash on delivery.
1.6 Newsletter and the data use for marketing
ICTS “IVKOVIĆ ATELIER” through the Newsletter informs users who send their consent about: news on offer in our Online Store and retail outlets, current marketing activities, loyalty program and other loyalty programs, sweepstakes, special events that ICTS “IVKOVIĆ ATELIER” organizes, as well as about all other current events related to ICTS “IVKOVIĆ ATELIER”.
To sign up to receive the Newsletter, all you have to do is to send your e-mail address to which you want to receive the Newsletter. You can unsubscribe from the Newsletter at any time in following the instructions you will receive by e-mail after signing up, as in any Newsletter.
By subscribing to the Newsletter, you declare that you agree to evaluate your activity on our site in order to adapt the “IVKOVIĆ ATELIER” Online Store to your requirements and interests, or to obtain a personalized compilation of news, offers and other information. Your data is stored and used for market research and promotional purposes.
If necessary, we will contact you by the e-mail address you provided as personal information.
We will also use your data to analyze and improve the efficiency of the “IVKOVIĆ ATELIER” Online Store.
You can also sign up to receive news and benefits via SMS or Viber messages, in which case you are required to provide only your phone number.
If when subscribing to the Newsletter you choose the option that you want to receive messages that are more tailored to your interests, and for this purpose provide information about gender and age, “IVKOVIĆ ATELIER” will process this information to filter content tailored to your interests. We would offer you products that have been found to be preferred by users of the same sex and age, all in order to facilitate the search of our offer. ICTS “IVKOVIĆ ATELIER” will process the stated data for the mentioned offers only if you have given your consent.
After deactivating your registration (unsubscribe from your profile on the website, unsubscribe from the Newsletter, etc.), “IVKOVIĆ ATELIER” Online Store will keep your personal data within 6 months from the date of deregistration, in order to resolve any complaint from the previous period.
DATA COLLECTED THROUGH YOUR INTERACTION WITH ICTS “IVKOVIĆ ATELIER”
At the “IVKOVIĆ ATELIER” Online Store, we use various technologies to improve it, make it simpler and more user-friendly, more efficient and safe. Such technologies may lead to the automatic collection of personal data by us or third parties on our behalf. Examples of such technologies include cookies, flash cookies and web analytics.
All data we collect through online sales, also including the data on products that our customers are looking for and buying, or pages they visit, will be carefully analyzed and processed, and the same will be used to improve our offer and visual appearance of our website, all that in order to make shopping easier, safer, faster and more convenient.
Click-stream data
When you visit our website, data is sent from your browser to our server. This information allows us to optimize our services and improve your experience on our websites and applications. The data is automatically collected and stored by us or the data processors with whom we have a regulated business relationship.
We may collect information about your computer for system administration purposes, as well as for reporting aggregate information for internal marketing analysis.
The information about procedures and patterns our users review, may include the following:
IP address of the visitor
Date and time of visit
Referral URL (webpage from which the visitor was sent)
Visited pages and “travel” of users on our website
Information about the browser used (type, version, operating system, etc.)
1.2 Cookies
A cookie is a text file that a web server places on your hard drive. Cookies cannot be used to run programs or deliver malicious software to your computer.
We use cookies to make the “IVKOVIĆ ATELIER” Online Store work properly, to be able to improve the site in order to improve your experience and personalize content and ads in order to provide specific technical characteristics and overall positive user experience.
To learn more about our use of cookies read our Cookie Policy on:
https://ivkovic1789.com/SRB_rs/politika-kolacica
1.3 Re-targeting technologies
“IVKOVIĆ ATELIER” Online Store uses re-targeting technologies. This allows us to directly and personally advertise to visitors who have already shown interest in our products.
Re-targeting technologies analyze your cookies and display ads based on your previous surfing behavior. See our cookie policy for more information about cookies.
- RIGHTS OF PERSONS PROVIDED PERSONAL DATA
If you leave personal data on the “IVKOVIĆ ATELIER” Online Store, you do so entirely on a voluntary basis. However, if you choose not to provide the requested information, various customer benefits may not be available to you. In certain cases, only those who have provided us with the necessary personal data will be able to order products, use certain services and otherwise take advantage of the activities and offers available on our website.
Depending on the circumstances of the specific case, ICTS “IVKOVIĆ ATELIER” provides many options in order to assist our users in maintaining control over their personal data, or in exercising their rights.
All rights can be realized by sending an inquiry or request to office@ivkovic1789.com or to the address Dunavska Str. No. 10, 21000 Novi Sad. We will process inquiries or requests without delay and in accordance with legal obligations, and will inform you about the measures we have taken.
As the data subject, you have the following rights:
Right to be informed
All information regarding the processing of your personal data can be requested at the above given address or by e-mail. In the reason of protection the personal data, you need to identify yourself as the submitter of the inquiry or request in an appropriate manner.
1.2 Right of access
You have the right to receive a confirmation of the processing of your personal data. Based on this right, you can get information which of your data is processed, the purpose of processing as well as the legal basis for processing, information about the controller and processors of personal data, the period of storage of personal data, etc.
1.3 Right to Correction and Amendment
You have the right to request the correction of incorrect personal data and the right to add personal data.
1.4 Right of deletion
In certain cases, you have the right to request the deletion of your personal data (e.g. if the data is no longer necessary to achieve the purpose for which it was processed, you revoked the consent on the basis of which the processing was performed, etc.). If in any reason we are unable to comply with your request, we will let you know that.
1.5 Right to limit processing
In special circumstances, you have the right to restrict the processing of your personal data. You can also exercise your rights related to the restriction of processing through the Commissioner for Information of Public Importance and Personal Data Protection.
1.6 The right of data transfer
You have the right to receive your personal information in a structured, common and machine-readable format, and you have the right to transfer it to another entity. You can exercise this right only if the processing is based on consent or on the basis of a contract, and when it is performed automatically.
1.7 Right to object
You have the right to appeal against certain types of processing and data collection when the processing is based on the legitimate interests of “IVKOVIĆ ATELIER”, e.g. for marketing purposes.
1.8 Right to withdraw consent
You have the right to withdraw your consent to the processing of personal data at any time. Withdrawal of consent will not affect the legality of processing for the period before the withdrawal of consent.
HOW YOU CAN REALISE YOUR RIGHTS, CONTACT ON THE COMPLAINTS NEEDS, COMPLAINTS RESOLUTION
In order to send a complaint or objection, if you want to resolve any misunderstanding, ambiguity or doubt regarding your personal data processed by ICTS “IVKOVIĆ ATELIER”, please do it using our following contacts:
ICTS “IVKOVIĆ ATELIER”
Dunavska Str. No.10
21000 Novi Sad
Republic of Serbia
e-mail: office@ivkovic1789.com
In order to protect you as the holder of personal data, you need to properly identify yourself as the applicant, which will be a guarantee for ICTS “IVKOVIĆ ATELIER” to give personal data to their owner.
PROCESSING OF PERSONAL DATA
ICTS “IVKOVIĆ ATELIER” uses data processors to collect and process personal data. All data processors and recipients hired by ICTS “IVKOVIĆ ATELIER” process your personal data only in accordance with the “IVKOVIĆ ATELIER” instructions, and they are legally and contractually obliged to adhere to strict security procedures when handling personal data.
ICTS “IVKOVIĆ ATELIER” can appoint as a controller only the person who fully guarantees the application of appropriate technical, organizational and personnel measures, in a way that ensures that the processing is carried out in accordance with the provisions of the applicable Law on Personal Data Protection and provides protection of the rights of the data subject.
Recipients of personal data
ICTS “IVKOVIĆ ATELIER” shares data on the personality of consumers with the following business partners in order to fulfill the function of “IVKOVIĆ ATELIER” Online Store and provide consumers with a quality experience at the “IVKOVIĆ ATELIER” Online Store:
BEX express courier service, which provides the service of delivery of ordered items to consumers, and in order to fulfill the order receives the following information: name and surname, address and telephone number.
TIME IN WHICH YOUR PERSONAL DATA IS KEEPED
The information you provide is kept for as long as necessary to fulfill the specific purpose for which you provided it to us, or to fulfill the legal provisions.
All collected data related to the registered user profile is stored until the moment of its deactivation. After deactivating your registration (unsubscribe from your profile on the website, unsubscribe from the Newsletter, etc.), “IVKOVIĆ ATELIER” will keep your personal data within next 6 months after deregistration in order to resolve any complaints from of the previous period.
All collected data related to the purchase and sale of goods in the “IVKOVIĆ ATELIER” Online Store are processed until the purpose of processing is achieved, i.e. until the moment of successful purchase, including the time for resolving any complaints, reclamations, refunds or requests related to the purchase of the product.
The information collected regarding the submission of an inquiry or request is kept for the time required to satisfy your request or inquiry.
If you have given us your express consent to the use of personal data for promotional purposes, we will use your data for such purpose until you revoke your consent. You can revoke the consent you have given at any time so that the revocation takes effect in the future.
All data collected through interaction with “IVKOVIĆ ATELIER” (such as: purchase analysis, IP address, device analysis, re-targeting, marketing, etc.) when visiting the website, will be deleted within 24 months from the date of their collection.
If required by positive legal regulations, “IVKOVIĆ ATELIER” may keep the data longer, in accordance with the prescribed period of data retention.
After the expiration of the retention period, we delete personal data permanently or make it anonymous, so that they can no longer be linked to a specific individual.
PERSONS UNDER THE AGE OF 15
Persons under the age of 15 may not use the “IVKOVIĆ ATELIER” website. ICTS “IVKOVIĆ ATELIER” does not collect or retain personal data of persons under age of 15 years, and no part of this website is designed to attract anyone under age of 15. If the parent, relative or legal representative of such a person discovers that personal data has been sent without his permition, he should contact us at our address or by e-mail at dataprotection office@ivkovic1789.com
AMENDMENTS TO THE PRIVACY POLICY
The Privacy Policy may change from time to time to bring it into line with good practice and legal regulations.
Any changes we make to the Privacy Policy will be posted on this page, and if necessary you may be informed by email also.